Data Recovery CRM Software for Busy Recovery Labs
From device intake to diagnosis to delivery, RecoCRM gives your data recovery center a clear job status for every device — and keeps customers automatically informed over WhatsApp and SMS.
Sound familiar, data recovery center owners?
Lost track of device status
With dozens of devices in the lab at once, it's easy to lose track of what stage each recovery job is in.
Customers calling for updates
Without automatic status updates, your team spends hours each day answering ‘is my drive ready yet?’
Unclear job costing
Recovery jobs vary wildly in effort and parts used, making it hard to price and invoice consistently.
What RecoCRM does for data recovery
Purpose-built features for your industry, not a generic one-size-fits-all system.
Device intake & job cards
Log every device with a unique job card tracking status from intake to diagnosis to recovery.
Technician assignment
Assign jobs to technicians, track workload, and see which devices need attention.
Job status pipeline
Move jobs through stages — Received, Diagnosing, In Progress, Recovered, Delivered — with a Kanban view.
Automatic customer follow-up
Send WhatsApp/SMS updates automatically when a job's status changes.
Job-based billing
Bill by job with parts, labor, and service tier tracked against each case.
SLA & turnaround reporting
Monitor average turnaround time and SLA compliance per technician and job type.
Frequently asked questions
Can I track multiple devices per customer?+
Yes, each device gets its own job card, all linked under the customer's profile so you can see their full history.
Does RecoCRM notify customers when a job status changes?+
Yes, you can configure automatic WhatsApp or SMS updates for key status changes like ‘Diagnosis Complete’ or ‘Ready for Pickup’.
Can I track parts and costs used per recovery job?+
Yes, you can log parts and labor against each job card, which flows directly into the invoice.
Is RecoCRM suitable for a single-location or multi-branch recovery lab?+
Both — RecoCRM supports single-location shops as well as multi-branch data recovery businesses with centralized reporting.
Is RecoCRM suitable for data recovery businesses outside Bangladesh?+
Yes. RecoCRM is cloud-based with no region lock, so a recovery lab anywhere can use it. Every device becomes a job card you can assign to a technician, move through the recovery pipeline, and bill against, with automatic customer status updates.
Can I measure turnaround time across my recovery lab?+
Yes. RecoCRM reports average turnaround time and SLA compliance per technician and per job type, so you can see where jobs are getting stuck.
Ready to run your data recovery center on RecoCRM?
7-day free trial — no credit card required. Our team will help you set up and onboard.